All Systems Operational
Login and Account Access Operational
Apps Operational
iOS app Operational
Android App Operational
Trading Operational
90 days ago
99.95 % uptime
Today
Order execution Operational
Order submission Operational
Order status Operational
Order Cancellation Operational
90 days ago
99.95 % uptime
Today
Market Data Operational
Quotes Operational
Security Search Operational
Linking bank accounts Operational
Deposits and Withdrawals Operational
Account Values ? Operational
Account Opening Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 18, 2021

No incidents reported today.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021
Resolved - This incident has been resolved.
Jan 15, 10:30 EST
Investigating - We are currently experiencing delays with updating order statuses within the app. This does not affect the actual execution of the orders themselves, but confirmations of order fulfillment and/or cancellations may be delayed. Our team is investigating.
Jan 15, 10:18 EST
Jan 14, 2021
Resolved - This incident has been resolved - thank you for your patience!
Jan 14, 11:09 EST
Update - We are continuing to monitor for any further issues.
Jan 14, 10:54 EST
Monitoring - Orders can now be submitted through the application - there might be some latency but our team is still monitoring this.
Jan 14, 10:01 EST
Investigating - We are currently experiencing some issues that are preventing users from successfully submitting orders. Our team is investigating!

We're working to fix this. Please call +1 855-255-9038 (tel:+18552559038) for immediate trades.
Jan 14, 09:44 EST
Jan 13, 2021
Resolved - This incident has been resolved.
Jan 13, 11:13 EST
Identified - Our team is working on implementing a fix - To correct your account balance in the meantime, please close and reopen the Trade application on your device.
Jan 13, 10:57 EST
Investigating - We're currently experiencing an issue that may cause "available to trade" values and stock positions for some users to be displayed incorrectly. This is a display issue only — your cash and stocks are safe. We're working to get this fixed as soon as possible.
Jan 13, 10:18 EST
Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021
Resolved - This incident has been resolved - you should be seeing the correct balances and average prices in your portfolios now. Thank you for your patience.
Jan 9, 00:00 EST
Investigating - We're currently experiencing an issue that may cause the average price and earnings of holdings for some users to be displayed incorrectly. This is a display issue only — your cash and stocks are safe. We're working to get this fixed as soon as possible.
Jan 8, 11:43 EST
Jan 8, 2021
Jan 7, 2021
Resolved - Our team has synced the balances for all clients affected to the correct values.

Thank you for your patience.
Jan 7, 14:17 EST
Investigating - We're currently experiencing an issue that may cause "available to trade" values and stock positions for some users to be displayed incorrectly. This is a display issue only — your cash and stocks are safe. We're working to get this fixed as soon as possible.
Jan 7, 12:37 EST
Jan 6, 2021

No incidents reported.

Jan 5, 2021

No incidents reported.

Jan 4, 2021

No incidents reported.