All Systems Operational
Login and Account Access Operational
Apps Operational
iOS app Operational
Android App Operational
Trading Operational
Order execution Operational
Order submission Operational
Order status Operational
Market Data Operational
Quotes Operational
Security Search Operational
Linking bank accounts Operational
Deposits and Withdrawals Operational
Account Values ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 15, 2019

No incidents reported today.

Jun 14, 2019

No incidents reported.

Jun 13, 2019
Resolved - The re-syncing of accounts was completed at 11:16 am EST. Clients should now see balances and holdings accurately reflected in their accounts and be able to successfully submit orders.
Jun 13, 11:17 EDT
Identified - An issue has been identified where some clients' accounts are not correctly synced. This is causing inaccurate account balances to be displayed and rejected orders due to out of sync account values.

Our team is working to sync these accounts so the issue is resolved. To confirm, deposits and assets are safe and secure, as this is strictly a front-end display issue. Thank you for your patience.
Jun 13, 09:55 EDT
Jun 12, 2019
Resolved - Database connections have been restored as of 11:51am EST. Users should be able to access the app and resume trading activities. Thank you for your patience.
Jun 12, 11:53 EDT
Investigating - We are currently experiencing some database connection issues. Users may experience delayed execution of orders as well as some app connectivity issues. Our team is investigating!
Jun 12, 11:46 EDT
Jun 11, 2019

No incidents reported.

Jun 10, 2019

No incidents reported.

Jun 9, 2019

No incidents reported.

Jun 8, 2019

No incidents reported.

Jun 7, 2019

No incidents reported.

Jun 6, 2019

No incidents reported.

Jun 5, 2019

No incidents reported.

Jun 4, 2019

No incidents reported.

Jun 3, 2019

No incidents reported.

Jun 2, 2019

No incidents reported.

Jun 1, 2019

No incidents reported.