All Systems Operational
Login and Account Access Operational
Apps Operational
iOS app Operational
Android App Operational
Trading Operational
Order execution Operational
Order submission Operational
Order status Operational
Market Data Operational
Quotes Operational
Security Search Operational
Linking bank accounts Operational
Deposits and Withdrawals Operational
Account Values ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 23, 2020

No incidents reported today.

Jan 22, 2020

No incidents reported.

Jan 21, 2020
Resolved - This incident has been resolved as of 12:36 pm EST. The loading and login time should now be back to normal. Thank you for your patience.
Jan 21, 12:39 EST
Investigating - We are currently experiencing some app latency issues which are preventing users from successfully logging in to and/or loading the app. Our team is investigating!
Jan 21, 10:33 EST
Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020
Resolved - The latency issue was resolved at 10:23 am on Jan 14, 2020. Users should now be able to access and load their Trade accounts without delays. Thank you for your patience.
Jan 14, 10:29 EST
Identified - We are currently experiencing some app latency issues which are preventing users from successfully logging in to and/or loading the app. Our team is investigating!
Jan 14, 10:11 EST
Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.

Jan 9, 2020
Resolved - We've reached out to anyone affected by the duplicate deposit issue, thank you very much for your patience!
Jan 9, 20:17 EST
Identified - We are currently investigate the cause of the duplicate deposits. Please rest assured our team is working on this and we will have an update for you shortly.
Jan 9, 09:52 EST
Resolved - Order statuses should be updating as normal again. Thank you for your patience.
Jan 9, 11:17 EST
Identified - We are currently experiencing delays with updating order statuses within the app. This does not affect the actual execution of the orders themselves, but confirmations of order fulfillments and/or cancellations may be delayed. Our team is investigating.
Jan 9, 09:51 EST