Update - As of May 16, 2022, we have resumed LUNA sell orders for clients that currently hold a position. LUNA buy orders are still temporarily disabled.
May 16, 14:30 EDT
Update - We continue to halt trading in LUNA, pending further developments. Thank you for your patience. We will continue to provide trading updates here and within the Wealthsimple Crypto app.
May 13, 17:03 EDT
Update - We don't have any news to share at present, but we continue to monitor the situation. We appreciate your patience.
May 13, 17:02 EDT
Update - As a result of ongoing network issues, all LUNA orders have been temporarily disabled.
May 12, 22:50 EDT
Monitoring - We continue to monitor the situation and will provide updates as new information surfaces. Thank you for your continued patience.
May 12, 16:24 EDT
Investigating - LUNA is currently experiencing network issues. As a result, LUNA buy orders have been temporarily disabled. We'll provide an update as soon as we can.
May 12, 13:02 EDT
Wealthsimple Cash Operational
90 days ago
99.94 % uptime
Today
Login Operational
90 days ago
99.99 % uptime
Today
Account Setup Operational
90 days ago
99.97 % uptime
Today
Account Operational
90 days ago
100.0 % uptime
Today
Funding Operational
90 days ago
100.0 % uptime
Today
Spend Operational
90 days ago
99.66 % uptime
Today
P2P Operational
90 days ago
100.0 % uptime
Today
Wealthsimple Crypto Operational
90 days ago
97.41 % uptime
Today
Login Operational
90 days ago
99.99 % uptime
Today
Account Setup Operational
90 days ago
99.97 % uptime
Today
Account Operational
90 days ago
100.0 % uptime
Today
Funding Operational
90 days ago
100.0 % uptime
Today
Orders Operational
90 days ago
84.48 % uptime
Today
Market Data Operational
90 days ago
100.0 % uptime
Today
Wealthsimple Invest Operational
90 days ago
99.99 % uptime
Today
Login Operational
90 days ago
99.99 % uptime
Today
Account Setup Operational
90 days ago
99.97 % uptime
Today
Account Operational
90 days ago
100.0 % uptime
Today
Funding Operational
90 days ago
100.0 % uptime
Today
Wealthsimple Tax Operational
90 days ago
100.0 % uptime
Today
Login Operational
90 days ago
100.0 % uptime
Today
Auto-fill My Return Operational
90 days ago
100.0 % uptime
Today
Filing Submission Operational
90 days ago
100.0 % uptime
Today
Wealthsimple Trade Operational
90 days ago
99.98 % uptime
Today
Login Operational
90 days ago
99.98 % uptime
Today
Account Setup Operational
90 days ago
99.97 % uptime
Today
Account ? Operational
90 days ago
99.98 % uptime
Today
Funding Operational
90 days ago
100.0 % uptime
Today
Orders Operational
90 days ago
99.96 % uptime
Today
Market Data Operational
90 days ago
100.0 % uptime
Today
Phone Wait Time ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 22, 2022

No incidents reported today.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

Unresolved incident: LUNA Updates.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022
May 12, 2022
Resolved - We've resolved the issue, and clients are now able to see accurate order statuses.
May 12, 11:27 EDT
Update - We’re still actively investigating this issue and working to restore full functionality for affected clients. We do apologize for any disruption.
May 12, 11:05 EDT
Investigating - We’re currently experiencing a temporary delay with updating order statuses to accounts. We’re working to fix this.
May 12, 09:36 EDT
May 11, 2022
Resolved - This incident has been resolved.
May 11, 18:35 EDT
Monitoring - LUNA is experiencing volatility. LUNA orders may get rejected and market order fill prices may be different than expected.
May 11, 11:55 EDT
May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.