Wealthsimple Trade Status
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Login and Account Access Operational
Apps Operational
iOS app Operational
Android App Operational
Trading Operational
90 days ago
99.95 % uptime
Today
Order execution Operational
Order submission Operational
Order status Operational
Order Cancellation Operational
90 days ago
99.95 % uptime
Today
Market Data Operational
Quotes Operational
Security Search Operational
Linking bank accounts Operational
Deposits and Withdrawals Operational
Account Values ? Operational
Account Opening Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 18, 2021

No incidents reported today.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021
Delayed Order Status Updates
Resolved - This incident has been resolved.
Jan 15, 10:30 EST
Investigating - We are currently experiencing delays with updating order statuses within the app. This does not affect the actual execution of the orders themselves, but confirmations of order fulfillment and/or cancellations may be delayed. Our team is investigating.
Jan 15, 10:18 EST
Jan 14, 2021
Database Connections Down
Resolved - This incident has been resolved - thank you for your patience!
Jan 14, 11:09 EST
Update - We are continuing to monitor for any further issues.
Jan 14, 10:54 EST
Monitoring - Orders can now be submitted through the application - there might be some latency but our team is still monitoring this.
Jan 14, 10:01 EST
Investigating - We are currently experiencing some issues that are preventing users from successfully submitting orders. Our team is investigating!

We're working to fix this. Please call +1 855-255-9038 (tel:+18552559038) for immediate trades.
Jan 14, 09:44 EST
Jan 13, 2021
Bad Balances
Resolved - This incident has been resolved.
Jan 13, 11:13 EST
Identified - Our team is working on implementing a fix - To correct your account balance in the meantime, please close and reopen the Trade application on your device.
Jan 13, 10:57 EST
Investigating - We're currently experiencing an issue that may cause "available to trade" values and stock positions for some users to be displayed incorrectly. This is a display issue only — your cash and stocks are safe. We're working to get this fixed as soon as possible.
Jan 13, 10:18 EST
Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021
Bad Balances
Resolved - This incident has been resolved - you should be seeing the correct balances and average prices in your portfolios now. Thank you for your patience.
Jan 9, 00:00 EST
Investigating - We're currently experiencing an issue that may cause the average price and earnings of holdings for some users to be displayed incorrectly. This is a display issue only — your cash and stocks are safe. We're working to get this fixed as soon as possible.
Jan 8, 11:43 EST
Jan 8, 2021
Jan 7, 2021
Bad Balances
Resolved - Our team has synced the balances for all clients affected to the correct values.

Thank you for your patience.
Jan 7, 14:17 EST
Investigating - We're currently experiencing an issue that may cause "available to trade" values and stock positions for some users to be displayed incorrectly. This is a display issue only — your cash and stocks are safe. We're working to get this fixed as soon as possible.
Jan 7, 12:37 EST
Jan 6, 2021

No incidents reported.

Jan 5, 2021

No incidents reported.

Jan 4, 2021

No incidents reported.

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