Minor Service Outage
Login and Account Access Operational
Apps Operational
iOS app Operational
Android App Operational
Trading Partial Outage
Order execution Partial Outage
Order submission Operational
Order status Operational
Market Data Operational
Quotes Operational
Security Search Operational
Linking bank accounts Operational
Deposits and Withdrawals Operational
Account Values ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 23, 2020

No incidents reported today.

Feb 22, 2020

No incidents reported.

Feb 21, 2020
Resolved - The incident is now resolved as of 11:42 am EST on Feb 21, 2019. Thank you for your patience.
Feb 21, 11:58 EST
Investigating - We are experiencing some trouble retrieving data from a platform our back-office uses. This is affecting our ability to pull up-to-date information on available securities. Thank you for your patience
Feb 21, 10:38 EST
Feb 20, 2020
Resolved - The re-syncing of accounts was completed at 12:20 pm EST. Clients should now see balances and holdings accurately reflected in their accounts.
Feb 20, 12:21 EST
Identified - An issue has been identified where clients' accounts are not correctly synced. This is causing:
- Account balances to appear incorrectly,
- Recently purchased shares to not appear
- Recently sold shares to still appear,
- Rejected orders due to out of sync account values,
- And recent deposits to not display in accounts.
Our team is working to sync these accounts so the issue is resolved. To confirm, deposits and assets are safe and secure, as this is strictly a front-end display issue. Thank you for your patience.
Feb 20, 10:05 EST
Feb 19, 2020
Resolved - Order statuses should be updating as normal again. Thank you for your patience.
Feb 19, 11:01 EST
Update - We are continuing to work on a fix for this issue.
Feb 19, 11:01 EST
Update - We are currently experiencing delays with updating order statuses within the app. This does not affect the actual execution of the orders themselves, but confirmations of order fulfillments and/or cancellations may be delayed. Our team is investigating.
Feb 19, 10:10 EST
Update - We are currently experiencing delays with updating order statuses within the app. This does not affect the actual execution of the orders themselves, but confirmations of order fulfillments and/or cancellations may be delayed. Our team is investigating.
Feb 19, 10:08 EST
Identified - We are currently experiencing delays with updating order statuses within the app. This does not affect the actual execution of the orders themselves, but confirmations of order fulfillments and/or cancellations may be delayed. Our team is investigating.
Feb 19, 09:54 EST
Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020
Resolved - This incident has been resolved and all balances should be reflecting correctly as of 11:43 AM EST. Thank you for your patience.
Feb 13, 13:20 EST
Identified - We're experiencing issues updating new deposits in the app. Your money is safe but it won't be available to trade until we get this fixed.
Feb 13, 10:16 EST
Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.