Wealthsimple Trade Status

All Systems Operational

Apps Operational

iOS app Operational

Android App Operational

Trading Operational

Order execution Operational

Order submission Operational

Order status Operational

Market Data Operational

Quotes Operational

Security Search Operational

Linking bank accounts Operational

Deposits and Withdrawals Operational

Account Values Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 23, 2020

No incidents reported today.

Jan 22, 2020

No incidents reported.

Jan 21, 2020

High Latency

Resolved - This incident has been resolved as of 12:36 pm EST. The loading and login time should now be back to normal. Thank you for your patience.
Jan 21, 12:39 EST

Investigating - We are currently experiencing some app latency issues which are preventing users from successfully logging in to and/or loading the app. Our team is investigating!
Jan 21, 10:33 EST

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

High Latency

Resolved - The latency issue was resolved at 10:23 am on Jan 14, 2020. Users should now be able to access and load their Trade accounts without delays. Thank you for your patience.
Jan 14, 10:29 EST

Identified - We are currently experiencing some app latency issues which are preventing users from successfully logging in to and/or loading the app. Our team is investigating!
Jan 14, 10:11 EST

Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.

Jan 9, 2020

Duplicate Deposit Request

Resolved - We've reached out to anyone affected by the duplicate deposit issue, thank you very much for your patience!
Jan 9, 20:17 EST

Identified - We are currently investigate the cause of the duplicate deposits. Please rest assured our team is working on this and we will have an update for you shortly.
Jan 9, 09:52 EST

Order Updates Deterioration

Resolved - Order statuses should be updating as normal again. Thank you for your patience.
Jan 9, 11:17 EST

Identified - We are currently experiencing delays with updating order statuses within the app. This does not affect the actual execution of the orders themselves, but confirmations of order fulfillments and/or cancellations may be delayed. Our team is investigating.
Jan 9, 09:51 EST