The re-syncing of accounts was completed at 12:20 pm EST. Clients should now see balances and holdings accurately reflected in their accounts.
Posted Feb 20, 2020 - 12:21 EST
Identified
An issue has been identified where clients' accounts are not correctly synced. This is causing: - Account balances to appear incorrectly, - Recently purchased shares to not appear - Recently sold shares to still appear, - Rejected orders due to out of sync account values, - And recent deposits to not display in accounts. Our team is working to sync these accounts so the issue is resolved. To confirm, deposits and assets are safe and secure, as this is strictly a front-end display issue. Thank you for your patience.
Posted Feb 20, 2020 - 10:05 EST
This incident affected: Wealthsimple Trade (Account).