This incident has been resolved. Our engineers have manually synced any accounts that may have been impacted.
Posted Sep 07, 2023 - 11:12 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Sep 07, 2023 - 11:05 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted Sep 07, 2023 - 10:51 EDT
Update
We are continuing to investigate this issue.
Posted Sep 07, 2023 - 10:17 EDT
Investigating
We're currently experiencing a system issue that is preventing users from signing up to Wealthsimple services. As a workaround, please contact our Client Success team at 1-855-255-9038 and we will finalize the process. Everything will be back to normal shortly.
Posted Sep 07, 2023 - 09:46 EDT
This incident affected: Wealthsimple Trade (Account Setup), Wealthsimple Invest (Account Setup), Wealthsimple Cash (Account Setup), and Wealthsimple Crypto (Account Setup).