Signup issues

Incident Report for Wealthsimple

Resolved

This incident has been resolved. Our engineers have manually synced any accounts that may have been impacted.
Posted Sep 07, 2023 - 11:12 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 07, 2023 - 11:05 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 07, 2023 - 10:51 EDT

Update

We are continuing to investigate this issue.
Posted Sep 07, 2023 - 10:17 EDT

Investigating

We're currently experiencing a system issue that is preventing users from signing up to Wealthsimple services. As a workaround, please contact our Client Success team at 1-855-255-9038 and we will finalize the process. Everything will be back to normal shortly.
Posted Sep 07, 2023 - 09:46 EDT