Database Connections Down

Incident Report for Wealthsimple

Resolved

This incident has been resolved - thank you for your patience!

Posted Jan 14, 2021 - 11:09 EST

Update

We are continuing to monitor for any further issues.

Posted Jan 14, 2021 - 10:54 EST

Monitoring

Orders can now be submitted through the application - there might be some latency but our team is still monitoring this.

Posted Jan 14, 2021 - 10:01 EST

Investigating

We are currently experiencing some issues that are preventing users from successfully submitting orders. Our team is investigating!

We're working to fix this. Please call +1 855-255-9038 (tel:+18552559038) for immediate trades.

Posted Jan 14, 2021 - 09:44 EST

This incident affected: Wealthsimple Trade (Login, Orders).