Accounts have been synced. Users should see their balances and assets reflected correctly in the app now. Thank you for your patience!
Posted Mar 19, 2019 - 12:39 EDT
Investigating
An issue has been identified where clients' accounts are not correctly synced. This is causing: - Account balances to appear incorrectly, - Recently purchased shares to not appear - Recently sold shares to still appear, - Rejected orders due to out of sync account values, - And recent deposits to not display in accounts.
Our team is working to sync these accounts so the issue is resolved. To confirm, deposits and assets are safe and secure, as this was strictly a front-end display issue. Thank you for your patience.