Back Office Platform Degradation
Resolved
The incident was resolved as of 4:02 pm EST on May 13th, 2019. All normal trading activities can be resumed as quotes are displaying correctly. Thank you for your patience.
Posted 10 days ago. May 13, 2019 - 16:03 EDT
Investigating
We are experiencing some trouble retrieving up-to-date data from a platform our back office uses. This is causing inaccurate quotes to be displayed within the app. Our team is investigating. Thank you for your patience!
Posted 10 days ago. May 13, 2019 - 15:37 EDT
This incident affected: Market Data (Quotes, Security Search) and Trading (Order execution, Order submission).