Account Opening Service Degradation

Incident Report for Wealthsimple

Resolved

This incident has been resolved as of 11:24 p.m EST.

Thank you for your patience!

Posted Mar 19, 2020 - 23:27 EDT

Update

We are continuing to work on a fix for this issue.

Posted Mar 19, 2020 - 21:02 EDT

Identified

We are currently experiencing issues with one of our back-office platforms that is preventing users from creating new accounts.

Our team is investigating. Thank you for your patience.

Posted Mar 19, 2020 - 21:00 EDT